Upskilling is a longer-term investment in augmenting the knowledge, skills, and competencies that help employees advance their careers. When employees are offered and encouraged to take advantage of upskilling opportunities for their personal or professional growth, people metrics, such as employee engagement and retention, also go up. The problem is that too often, even the employees who say they want more training and development struggle to identify what they’re looking for. The authors offer three strategies to help organizational leaders identify the skills and competencies that employees will find valuable.
Susan R. Vroman and Tiffany Danko from Harvard Business Review provides insights and guidance on building a successful upskilling program.